Privacy policy

This Personal Data Protection Policy, hereinafter «Policy», intends to inform you about the following points:
1 - The commitments adopted by Democorte regarding the Protection of Personal Data, under the terms and in accordance with Regulation (EU) 2016/679, on the protection of natural persons with regard to the processing of Personal Data and the free movement of such data . Such commitments are adopted based on the General Data Protection Regulation, hereinafter «GDPR» 2 - About the way in which Democorte treats your Personal Data, in particular Personal Data obtained in digital form, namely, through websites, applications or any other platforms. 1. Definitions
- Personal Data - is any information related to the Data Subject that allows him to identify.
- Data Subject - any identified or identifiable natural person with whom the Personal Data is associated. The natural person can be identifiable or identified, directly or indirectly, namely, by name, civil or tax identification number, location data, online identifiers (such as IP addresses and logs). The user of the website, applications and digital platforms considers himself / herself the Data Holder in relation to Democorte. - Treatment - any operation carried out within the scope of Personal Data, through automatic means or not, such as the collection, recording, organization, structuring, storage, adaptation or alteration, recovery, consultation, use, disclosure by transmission, dissemination or, alternatively , availability, harmonization or association, restriction, elimination or destruction. Any other operation provided for under the GDPR is also considered as Personal Data Treatment. 2. What are the commitments assumed by Democorte regarding the protection of personal data?
Democorte guarantees the complete protection of Personal Data in accordance with the rules laid down in the GDPR, with regard to the totality of procedures and obligations therein, especially with regard to the Treatment of Personal Data of users of websites, applications and digital platforms (eg: visitors, customers, potential customers, job seekers, etc.). 2.1. Personal data protection policy
Democorte has internally implemented a "Personal Data Protection Policy", which is responsible for ensuring compliance and adaptation to the GDPR rules. 2.2. Compliance program for the protection of personal data
Democorte developed and implemented tools and procedures in order to guarantee the effective protection of Personal Data.
Democorte adopted and implemented several internal policies and procedures aimed at raising the awareness of its employees, suppliers and partners, on the protection of Personal Data, providing them with training and operational guidance on compliance with the GDPR, always following the compliance of these procedures. Democorte has implemented a specific training program internally with the aim of raising awareness and training all its employees regarding these matters. 2.3. Principles of protection of personal data
Treatment of Personal Data
Democorte undertakes to treat your Personal Data in accordance with the following principles:
Your Personal Data is processed legally, impartially and transparently, thus guaranteeing the principles of legality, impartiality and transparency; Your Personal Data are collected and processed for specific, explicit and legitimate purposes, not being processed in a divergent and incompatible manner for the purposes for which they were collected, thus guaranteeing the principle of purpose limitation; Your Personal Data are collected and kept adequate, relevant and limited to what is strictly necessary, taking into account the purposes for which they are processed, thus respecting the principle of data minimization; Your Personal Data must be true and, whenever necessary or so you understand, must be rectified and updated, thus respecting the principle of rigor. Security and treatment
Democorte defined technical and procedural measures with a view to the effective implementation of the principles of the protection of Personal Data, in order to comply with the GDPR, thus protecting the rights, freedoms and guarantees of the Personal Data Holders, from the beginning of its collection and consequent Treatment. Democorte determined the imposition of the same level of protection of Personal Data on all Subcontractors (service providers, suppliers, partners, etc.) through the inclusion in the contracts of specific clauses for this purpose. 3. Information regarding the processing of personal data carried out by Democorte
3.1. How does Democorte collect your personal data?
Through the collection carried out in the commercial establishments that it operates and through its websites, applications and digital platforms in which the user makes available and consents to the respective collection. Thus, it is possible for Democorte to collect your Personal Data through the following means:
In the commercial establishments it operates;
When you create a registration / account on one of your websites, applications or digital platforms;
When you browse Democorte's websites, applications or digital platforms (ie technical information, such as IP addresses or logs, collected through cookies or similar technologies when authorized); When you contact the customer support service choosing the option to contact you back, or when you communicate with a Democorte customer service team and you consent to the preservation of your Personal Data; When you purchase articles, products or services online;
When you subscribe to the newsletter provided by Democorte;
When you participate in a marketing, testing or polling program;
When applying for a job in the "Recruitment" section;
When introducing comments or images on the social media pages owned by Democorte;
When, in any other way, you send us personal information and consent to its storage and treatment;
3.2. Why does Democorte need to collect your personal data?
Democorte collects your Personal Data according to the following purposes:
Recruitment and Human Resources Management
Democorte collects your Personal Data through the "Recruitment" section of the respective website when active, with a view to analyzing and responding to a job application. In cases where there is no action by Democorte regarding the job application, Personal Data will be kept in accordance with the provisions set out in section 3.4. In the event of recruitment, Personal Data will be transferred to the competent Human Resources department in order to be processed for the respective purpose, in accordance with the principles indicated above and with the Human Resources policies. Customer Relationship Management
Democorte collects Personal Data regarding business relationships with customers and potential customers and, in particular:
To allow you to browse Democorte's websites, applications and digital platforms using your personal online account;
To allow you to purchase articles, products and services, more specifically, for placing online orders on Democorte websites, applications and digital platforms; To provide you with after-sales services related to your orders or the items, products and services you have purchased;
To obtain your opinion on articles, products and services, in particular through surveys and tests;
To allow you to participate in questionnaires or other marketing programs;
To establish statistical analyzes, financial and commercial studies and for the purposes of online traffic management (eg: to obtain the levels of use of Democorte's website, applications and digital platforms, as well as the relevance of the services available as a way to improve the ability to use those); For the sending of information or promotional communication and advertising of Democorte, in particular about products, campaigns and events that may interest the customer, provided that (subject to its prior authorization, when necessary and respecting its right of refusal, according to the legal requirements applicable to direct marketing for commercial purposes). These notifications can be sent by email or postal or via mobile service (phone calls, SMS and MMS).
Fighting fraud
Your Personal Data will be treated in order to prevent fraud from third parties. Personal Data related to your orders will be treated in order to guarantee a high level of security in the execution of the transaction as a way to avoid identity theft and fraud in making payments. With the intention of combating fraud, payments made by credit card or any other means can be audited by Democorte, through methods of automatic processing of information related to the order. Democorte may transfer your Personal Data to third parties, such as service providers or, when legally required, to public and / or judicial authorities. In case of outstanding balance, suspected fraud or attempted fraud, Personal Data will be preserved in an internal file until the situation is regularized. In these conditions, Democorte can refuse any and all commercial transactions until the situation is regularized. When verifying situations similar to those described above, the client will be informed individually and will have the possibility to comment and prove his identity. The information considered mandatory is duly indicated in the online forms available by Democorte. Without this information, users' orders / orders cannot be processed. The provision of the remaining information is optional. 3.3 Legal basis of processing
Treatment operations carried out in relation to the Personal Data of customers by Democorte are based on:
In their legitimate interest in making sales, protecting their activities, products and services, as well as in better identifying their customers' preferences as a way to personalize offers and highlight articles, products and / or services that best match their needs; In the need to execute the contracts signed with its customers for the sale of articles, products and / or services;
When the Treatment is required by the legislation in force;
When explicit consent is acquired.
Democorte also has a legitimate interest in carrying out recruitment operations to manage its activities in the best possible way. In this sense, Democorte collects all the necessary data on interested candidates. In all cases, it should be noted that Democorte only treats Personal Data if, inter alia:
The Holder has given express authorization for the Processing of his Personal Data for one or more specific purposes;
Treatment is necessary for the proper performance of a contract to which it is a party;
Treatment legally required;
The Treatment is necessary for the realization of the legitimate interests of Democorte, except when these interests do not overlap the interests or fundamental rights and freedoms of the Data Subject, especially if the Data Subject is a child. 3.4 How long does Democorte keep your personal data?
Democorte maintains its Personal Data according to the periods of conservation imposed by the legislation and regulations in force, namely taking into account its activities. Democorte may store your Personal Data during the following periods:
When you contact us to request information, we keep your personal data for the time necessary to process and complete your request; We keep your personal data used for direct marketing until you cancel the authorization or ask us to delete it, under the terms of the current legislation. In that case, Democorte will only preserve the information necessary to guarantee your right of opposition in accordance with the regulations. and legal standards. Personal Data related to Recruitment is stored for one year after its introduction. The cookies used by Democorte. are stored until the user removes them from their browser.
3.5 Who are the recipients of your personal data?
Democorte employees responsible for customer support management, sales and business management and Information Technology can only access your Personal Data for strict need. Likewise, only the services responsible for recruiting and managing Human Resources at Democorte will have full or partial access to Personal Data related to candidates, out of strict need. Democorte does not share your Personal Data with third parties, with the exception of service providers, according to the terms of section 5, especially for the purposes of combating fraud, payment management, accommodation, information technology administration and providing support to the client. Democorte may transfer Personal Data to third parties in accordance with requests from public judicial authorities with legal powers for that purpose, in accordance with the legal rules in force. Democorte guarantees the confidentiality and security of Personal Data during the transfer to the aforementioned recipients. As some countries may not have the same data protection laws as the country from which you initially provided your Personal Data, Democorte guarantees that they are protected according to the most stringent rules in force. In this regard, Democorte undertakes to use standard contractual clauses (as issued by the European Commission or by the competent Supervisory Authority) or any other appropriate protection measures. In the case of the transmission of Personal Data to a receiver located outside the European Economic Area, in a country that does not guarantee an adequate level of protection according to the European Commission. Said clauses provide adequate protection measures regarding the protection of privacy and the rights, freedoms and guarantees of natural persons in relation to the exercise of the corresponding rights. 4. About cookies
What are cookies?
Websites, applications and digital platforms may use cookies or similar technologies to improve your browsing experience. Cookies are information stored on your personal equipment about the websites you visit. Sometimes they are stored in a plain text file, accessed by a server that reads and records the information. The sites can only read and write cookies held by them.
Our use of cookies
When you browse our sites, we use cookies to "recognize" your browser, only during your visit ("session cookie") or during all your visits ("permanent cookie"). On our website, cookies are used for the following purposes:
For technical reasons (identifying sessions, maintaining settings or shopping carts, etc.) to, for example, adapt the presentation of the website, application or digital platform to your device; For statistical analysis and effects of online traffic management, for example, to improve the usability of a website, application and digital platform and the relevance of our services; To redefine the target audience and provide you with marketing content;
For geolocation purposes when using specific functions, such as address recommendations.
Our cookies are used whenever and for as long as you are browsing our website, applications and digital platforms, as long as accepted by the user.
Other Cookies
Pixel Tags
Pixel Tags (also called “Web Beacons”) can be defined as HTML or JavaScript codes that provide a reduced or invisible graphic image to the user, on a web page or document. Pixel Tags can be used to obtain information about the computer or device under use by the Client, such as the IP address to which the Pixel Tag was sent, the date and time of sending, the device's operating system, the browser used and other similar information. The installation and operation of the Pixel Tag always depends on an action taken by the Customer, specifically, the opening of an e-mail.
Third-party cookies
If authorized in your cookie settings (see the cookie settings section below), third parties (advertising agencies, internet analytics companies, etc.) will set / read cookies when you browse our website, applications and digital platforms. The use of these cookies is governed by the privacy policies.
These cookies are used by these companies, during the lifetime of cookies, to determine and distribute relevant advertising content, reflecting their main interests based on knowledge of their browsing habits on our website, applications and digital platforms.
Social networks
To allow you to share content or comments about our products and / or services, our website, applications and digital platforms may include components of social networks (buttons, plug-ins, etc.). These components are used by social networks to record your browsing habits and will only work if your browser is connected to the social network in question (but you don't have to use the “share” button, for example). The social networks you use determine the terms that govern your use of the information they obtain and Democorte has no control over the use of this information. We recommend that you consult their respective privacy policies, which will specify how they use this data and the actions you can take to increase account confidentiality.
Shared devices
Since cookies are linked to the device and the browser used, it is not possible to determine the identity of the user of the device. Thus, some services and advertising offered on this device may not correspond to its use (the settings / browsing habits of other users of the device may influence the content offered). You can choose the level of confidentiality on your device when deciding who can use it (people authorized to access the device) and change your settings (in particular, the cookie settings).
Cookie settings
You can change your cookie settings at any time with several options available, as described below. The settings you choose may affect your browsing experience and the operation of some services that require the use of cookies. In this sense, we reject any responsibility for the consequences arising from the limited functioning of our services caused by the deactivation of cookies on your device (inability to set or read a cookie).
Computers (PC)
You can manage cookies through various options in your browser settings, to allow or block cookies, in general or for specific actions, at any time. Cookies are managed differently in each browser. Visit your browser link to learn more:
Cookies management in Google Chrome
Internet Explorer cookie management
Cookie management in Mozilla Firefox
Safari cookie management
Edge cookie management
For all other devices (smartphones, tablets, smart devices), see the help menu in your browser.
Industry-specific platforms
Some industry-specific platforms allow you to manage cookies online. For example, the YourOnlineChoices website is offered by several digital advertising companies (members of the European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau (IAB) France. For companies registered on this platform, you can enable or disable cookies based on behavioral advertising:
This will not prevent advertising from being viewed on the website you visit, but it will prevent registered companies from collecting and using data for behavioral advertising purposes.
Other Tools
In addition to the above solutions, third parties have developed tools (browser plug-ins or add-ons) to manage the collection and use of cookies. You can access our cookie policy at this link:
https: //www.Democorte/politica-de-cookies
5. Security measures
Democorte has implemented all technical and organizational measures appropriate to ensure a level of security of Personal Data appropriate to the risk and, in particular, to protect Personal Data from destruction, loss, alteration, unauthorized disclosure or accidental or illegal access. The same level of protection is contractually imposed by Democorte on its Subcontractors. Any Democorte employee who, during his work, may have access to your Personal Data will keep it strictly confidential.
6. Enforcement of your rights
You can, at any time, in accordance with the applicable rules regarding the protection of Personal Data, exercise your rights of access, rectification, deletion and transfer of your Personal Data and also your rights of restriction and opposition to the Treatment of your Data Personal. You also have the right to object to the Treatment of your Personal Data for marketing purposes and, therefore, ask to stop receiving promotional communications from Democorte at any time. When the Treatment is based on your express authorization, you have the right to revoke your authorization at any time. To do this, you must submit the request by email via email or in writing. The request addressed by the customer will be evaluated and answered within a maximum period of 30 days. To enable us to respond to your request, you must provide us with the following necessary identification data: name, surname, email or address and any other information necessary to confirm your identity. You also have the right to complain to the Supervisory Authority in case of violation of the rules applicable to the protection of Personal Data, in particular the GDPR.
7. Amendment to our personal data protection policy
The Personal Data Protection Policy can be changed by Democorte at any time. If Democorte intends to adjust the Policy (eg, if Democorte intends to use your Personal Data in any way other than that stipulated in the Policy in force at the time of data collection), a notice of such changes will be published in a revised version of the current Policy and the revised version will take effect when published. Democorte will publish such changes on the Personal Data Protection Policy page, informing the customer through a message when accessing the website, application or digital platforms. We remind you that Democorte is committed to not processing your personal data in a way incompatible with the initial objectives already mentioned, except when it is in compliance with the rules in force.
8. Questions and contacts
For any questions or comments related to our Policy or how Democorte collects and uses your Personal Data and to exercise your rights related to your Personal Data collected, contact us by email.
PHONE: 212 102 316/962 352 767
Last update date, March 9, 2020